If you have your own business, it’s crucial that you have the right communication solutions installed in your company to keep you in contact with your employees, investors, business partners and, most importantly, your customers. Having the wrong communication technology can slow down your company and make your business output inefficient. That’s why you should consider investing in unified communications for your business. Here are 6 reasons why!
One of the best things about unified communications is that it makes working from home or anywhere in the world much easier. Think about it this way, unified communications mean you can work from any platform, including work phones and laptops. Therefore, as long as they are hooked up to the same system, such as a VPN, they can keep working from any type of environment. This has been great for businesses during the pandemic.
Engaging with new tools
It’s always useful to have a unified communication tool, like Horizon Collaborate, to try out new software to keep your employees and customers engaged with you. A new trend has been to use video software, similar to FaceTime, to host meetings and presentations and to get the best out of your clients. These tools can help you create content to enhance your social media marketing plans. After all, you can livestream and address customer queries and questions publicly. You can also use tools like text messaging software, Microsoft Teams and WhatsApp to share files quickly and monitor the progress of your workers.
Utilise traditional communication
You don’t just have to throw out your landline phone to engage in new types of communication. Instead, unified communications can incorporate phone calls into its platform. You will find that by giving your customer service team access to a unified platform, they will be more productive and will be able to help more people.
Strengthen your security
With all of your communication tools on one platform, you will be able to monitor their security more effectively. This includes keeping an eye on passwords and looking into security patches if there is a breach. It will be easier to monitor, especially if you need to update your system in the future.
With a unified communication system, you do not have to spend money on a variety of different customer service products. For instance, you can invest in a VPN that can be placed on the communication platform for all of your clients to use. That means you can monitor their productivity without having to pay for landlines, Wi-Fi and live chat tools.
If you are looking to be fancy with your unified communication platforms, you can increase the efficiency of your business by using an AI. The AI can be used to answer common customer queries and put them in contact with the right department. It can even be used to organise your workers, meaning that they know what they need to focus on. Therefore, their work output will be increased.
Overall, there are many great benefits of unified communications for business. With these 6 in mind, you can see just how effective streamlined telephony can be.