“Consultants borrow your watch to tell you the time, and then walk off with your watch”. So mentioned Robert Townsend, a former CEO of Avis, in his no-nonsense remark on administration sillyness – Up the Organization…
This is usually interpreted as that means that consultants will query you and your colleagues, seize your data, and then not adequately doc and share with you what they’ve learnt. Or that advisor’s don’t themselves even have helpful data to share. Or that in the event that they do, they’re going to be very cautious about sharing their data asset with you in a means that would scale back your dependence upon them. And when all of it goes mistaken, who’s it that will get blamed? You do, for not controlling them correctly.
Many folks consider that this downside is as related right this moment as when Townsend made his extensively accepted remark. And the catalogue of disasters and frustrations counsel that is so. But there are consultants on the market who’ve overcome this downside, consultants who provide a top quality service and get used once more and once more as a result of they’ve addressed this most elementary of issues. How do these ‘good consultants’ do it?
First, if ‘good consultants’ have actual data to donate, then they externalise it in a means that stays with their consumer after they go away – the data is codified. Second, if they do not have the data themselves then they facilitate the consumer to externalise what they actually know however cannot simply verbalise – once more the data is codified. And if they’re engaged on data methods, they be certain that it is very clear WHAT wants to be achieved, HOW and WHY – once more the data is codified.
And in the event you contact us, we can provide you a listing of consultants that may be relied upon to be ‘good consultants’ – they will not borrow your watch to let you know the time, and they will not stroll off together with your watch!